Having trouble completing your order?
We know it’s frustrating when checkout doesn’t go smoothly — let’s fix it together 💕
🪄 Try these steps:
1
Check your payment method
Ensure your card or wallet (PayPal, Klarna, Apple Pay, etc.) has funds and is authorized for online payments.
2
Verify your shipping details
Make sure your address, postcode and phone number are correct.
3
Check your promo code
Copy and paste it directly (avoid spaces or extra symbols).
4
Try again in a new session
Log out, close your browser, reopen and retry.
5
Wait for the confirmation email
Sometimes it may take a few minutes to arrive — also check your spam/junk folder.
6
✨ Still can’t complete your order?
No worries!
To reach us:
1️⃣ Go back to the main Help Center page.
2️⃣ Select Report a technical issue.
3️⃣ Choose Issue at checkout → Contact us.
See also our FAQ: “Having trouble browsing the KIKO website?”
