Do you have a problem with an order or with your account?

Have you found a purchase or an invoice in your account that you did not make? Or have you received an invoice for an order that does not belong to you?
Don’t worry!

First, check whether there is a charge on your bank account. If there is a charge, contact your bank. If there is no charge, report the anomaly by clicking here and fill in the form with as much information as possible (order number, account details, charge details, etc.).
This will allow us to quickly analyze the situation and carry out the necessary checks.

If you have received a package you were not expecting or that is not addressed to you, don’t panic.

Click here and fill in the form with all the available information (name shown on the package, delivery address, possible order number), so that we can carry out the appropriate checks and provide you with the correct instructions.

If you find an account registered in your name or notice changes to your details (name, email…) that you did not request, don’t worry.

Click here and follow the procedure described in the dedicated article.