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Due to the current situation, deliveries may be subject to delays to allow shipping companies to prioritise the delivery of essential goods in accordance with current legislation.
- How can I return an item?
- When will I receive my refund?
- Can I exchange a product in a different KIKO branch to the store of purchase?
- Can I exchange a product purchased in store?
- I have purchased a faulty / damaged product in a KIKO MILANO store; what should I do?
- The parcel that I have received shows signs of tampering; what should I do?
- I have received an order with an incorrect / missing product; what can I do?
- I placed an order online and have received a damaged / faulty product; what should I do?