Click & Collect: Everything You Need to Know About In-Store Pickup
Click & Collect is the most convenient way to shop online and pick up your products directly at your preferred KIKO MILANO store.
It allows you to avoid delivery waits and collect your order in a simple, fast, and completely free way.
Below you’ll find
all the essential information to manage pickup, timing, and the main rules of the service. 💄
To collect your order, you must present:
- 📧 The confirmation email showing that your order is ready for pickup.
- 🔢 The order number displayed in the same email.
Make sure to have this information with you for a quick and smooth pickup!
When you arrive at the KIKO store, just inform a Beauty Advisor that you want to pick up your order.
They will hand over your package as soon as possible.
Yes, it’s possible!
You can forward the order email to the person who will collect the package.
To complete the pickup, it will be necessary to provide the order number.
If the person picking up does not have this number, they will not be able to collect the order.
No, the Click & Collect service is completely free!
There are no extra costs for buying online and picking up in store.
You have 7 full days from the order date to collect your items.
If you don’t pick up the order within this period, the items will be restocked and you will automatically receive a refund of the amount.
❌ It is not possible to change the pickup store after confirming the order.
❌ It is not possible to cancel a Click & Collect order once confirmed, as it is processed quickly to ensure service efficiency.
We recommend carefully checking the order details and store before completing your purchase.
No, because the Click & Collect order has already been completed and paid online.
Any promotions in store can only be applied to additional items purchased directly at pickup.
