My promotion code hasn't worked. What can I do?
Let’s check together why your promo code might not be applying.
Sometimes a promotional code may not apply correctly — here are a few things to check before trying again:
Make sure the promo is active, valid for your country, and within the dates shown.
Confirm the items in your cart meet the offer rules (e.g., selected products only, minimum spend, exclusions, one code per order, not combinable with other promos).
Copy-paste the code with no spaces. Double-check characters (the letter O vs the number 0, etc.).
Some codes are single use, account-specific, or for new customers only. If you’ve used it before, it won’t apply again.
Remove/re-add items, then try again in a new session (or another browser/device). If needed, clear cookies/cache and reapply the code in the Promo/Discount box at checkout.
Contact us and we’ll help. If you can, include: the promo code and a brief note about your cart items.
To reach us:
1️⃣ Go back to the main Help Center page.
2️⃣ Select Payments & Invoices.
3️⃣ Choose Promotions and Deals → The promotional code doesn’t work → Contact us.
