There are items missing from my order. What can I do?

• Review your order confirmation email or the order history in your account.
• Make sure the missing item was actually included in your order and not shipped separately.

• If the item should have been included but wasn’t delivered, please contact our Customer Care Team.

To reach us:

1️⃣ Go back to the main Help Center page.

2️⃣ Select My Online Order, My Shipping or Return.

3️⃣ Choose Issue with the order or the item → Missing items → Contact us.

💡 Helpful tip

When you contact us, please include:

• Your Order number
• The name of the missing item(s)
  

This information will help us resolve your case faster.