What to do if my order tracking link isn’t working?
We know how important it is to track your order. Here are the possible scenarios and what you can do:
- Wait a little longer: Tracking details may take up to 24 hours after shipping to appear.
- Check again tomorrow: Updates are usually visible the next business day once the courier scans the package.
- Go directly to the courier’s website and enter your tracking number.
- Some couriers may not sync with our system in real time.
- Contact our Customer Care Team: We’ll check with the courier and provide you with the latest information.
To reach us:
1️⃣ Go back to the main Help Center page.
2️⃣ Tap 📦 My Online Order, My Shipping or Return.
3️⃣ Then select Where is my order → Check my order status → Contact us.
Thank you for waiting — your beauty is on the way!
