Why didn’t I earn points for my last purchase?
Don't worry, your points are on their way!
After making a purchase, your points will not be credited immediately. You may need to wait up to 24 hours to see your updated points balance.
If you would still like to check that your purchase has been recorded, here's what you can do step by step to check your purchases:
- Go to My Account
- Open My Purchases
- Make sure your latest order is listed:
- ✅ If it is listed, your points will be added within 24 hours
- ❌ If your purchase is not listed, this means that the order was not linked to your KIKO account.
Points and rewards are only added if you make your purchase while logged into your account or if you scan your Loyalty QR Code in store.
Always remember to log in before shopping online and identify yourself at checkout when shopping in store.
💡 Please note: your points balance is automatically updated within 24 hours and is recalculated each time based on your purchases, consequently determining your Loyalty tier.
