How can I make a return?
Returns (within 30 days) for orders purchased online can be conveniently made at any KIKO store. To find stores near you, click here.
If you are unable to visit a store, follow the procedure below:
Step 1: Log in to your account on our website.
Step 2: Go to My Purchases.
Step 3: Select the order containing the item(s) you wish to return.
Step 4: Click the button “Request a Return and Refund”.
Step 5: Choose the product(s) you want to return and select the appropriate reason.
Step 6: Review all information and confirm your request.
💡 As a registered customer, you can complete everything directly from your personal account — quick and simple!
Step 1: Click here to access the Request a return page.
Step 2: Enter your order number and the email address used during checkout.
Step 3: You’ll receive an email with a secure link — click it to open your order summary.
Step 4: On the order page, click “Request a Return and Refund” to start your request.
Step 5: Follow the instructions to select the product(s) and choose the appropriate reason.
Step 6: Review all details carefully and confirm your request.
💡 You don’t need an account to complete this — it only takes a few minutes!
- Request must be submitted within 30 days.
- If purchased during a promotion (e.g., 2+1, 3+3), all promo items must be returned.
- Items must be unused, in original condition, with packaging and labels intact.
- Once your package arrives at our warehouse, we’ll issue a refund for the returned items.
- It may take up to 4 weeks from the shipping date for the refund to appear on your card.
Please note: KIKO reserves the right to carry out additional checks on return requests, depending on their frequency, volume or particular circumstances when required.
