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Returns and Refunds

How can I return an item?
When will I receive my refund?
Can I exchange a product in a different KIKO branch to the store of purchase?
Can I exchange a product purchased in store?
I have purchased a faulty / damaged product in a KIKO MILANO store; what should I do?
The parcel that I have received shows signs of tampering; what should I do?
I have received an order with an incorrect / missing product; what can I do?
I placed an order online and have received a damaged / faulty product; what should I do?