Hello , how can we help you?
🔔 We are currently experiencing shipping delays of 3-4 days due to high order volumes and COVID safety precautions. Stay up to date with your order’s status on our Track My Order page. Your purchases are very important to us and we are doing everything we can to deliver them to you as soon as possible.
Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you!
- How can I return an item?
- When will I receive my refund?
- Can I exchange a product in a different KIKO branch to the store of purchase?
- Can I exchange a product purchased in store?
- I have purchased a faulty / damaged product in a KIKO MILANO store; what should I do?
- The parcel that I have received shows signs of tampering; what should I do?
- I have received an order with an incorrect / missing product; what can I do?
- I placed an order online and have received a damaged / faulty product; what should I do?