Didn’t receive your free gift?
🎁 Missing your free gift? Here’s what to do
We’re sorry your free gift didn’t arrive with your order 💕
Don’t worry — here’s how to check and get support easily:
1
Check your order details
Make sure your order qualified for the promotion and that the gift was included in your order summary.
2
Confirm the gift was missing
If the gift isn’t listed or wasn’t in your parcel, you can let us know directly through our Help Center.
3
Contact our Customer Care Team
To reach us:
1️⃣ Go back to the main Help Center page.
2️⃣ Select My Online Order, My Shipping or Return.
3️⃣ Choose Where is my order → Gift not received → Contact us.
💡 Gifts and promotions are subject to availability and limited in time.
Our team will review your request and do their best to make it right!
