Seeing an error code on the KIKO website? Find out what it means and how to fix it
Has something interrupted your shopping? 💻 Don't worry, we're here to help!
If an error code appears while browsing our website, logging into your account or placing an order, you've come to the right place.
Find the error code displayed on your screen in the sections below and follow our tips to get back to shopping in just a few simple steps.
Not seeing an error code? You'll also find some helpful tips for resolving common browsing issues at the bottom of this page.
1. Account, Registration & Password
Where might it appear? When trying to access an area of the website reserved for registered customers.
What does it mean? You're no longer logged into your KIKO account.
How can I fix it? Simply log in to your account again using your email address and password, then try again.
Where might it appear? When logging into your account or trying to use certain features on our website.
What does it mean? We're unable to complete the requested action with your current account.
How can I fix it? Try logging out of your account and then logging back in. Once you're logged in, try again.
Where might it appear? When trying to change the email address linked to your KIKO account.
What does it mean? The new email address you've entered is already linked to another KIKO account.
How can I fix it? Double-check that you've entered your new email address correctly. If it's already linked to another account, you'll need to use a different email address that hasn't been registered yet.
Where might it appear? When trying to log into your KIKO account.
What does it mean? The password you've entered doesn't match the one associated with your account.
How can I fix it? Double-check your password, paying attention to uppercase and lowercase letters. Can't remember it? No problem! Select Forgot your password? and follow the instructions to create a new one.
Where might it appear? When trying to log into your KIKO account.
What does it mean? We couldn't find an account linked to the email address you've entered.
How can I fix it? Make sure you're using the email address you registered with. Have more than one email address? Try the one you usually use for your KIKO purchases. If you're sure this is the email address linked to your KIKO account, try resetting your password by selecting "Forgot your password?". Don't have an account yet? You can create one in just a few simple steps!
Where might it appear? When registering, logging in or managing your account.
What does it mean? We've found an issue with your account information that's preventing us from completing your request.
How can I fix it? We recommend visiting one of our KIKO stores for assistance. Alternatively, you can contact our Customer Care team to request the deletion of your account and explore creating a new one. Please remember that deleting your account may result in the loss of information and benefits associated with it.
Where might it appear? When trying to reset your KIKO account password.
What does it mean? We couldn't find an account linked to the email address you've entered.
How can I fix it? Double-check that you've entered the email address you used when registering. Have more than one email address? Try the one you usually use for your KIKO purchases. If you don't have an account yet, you can create one and start shopping!
Where might it appear? When trying to register on the KIKO website after already creating an account in one of our stores.
What does it mean? Your email address is already linked to a KIKO account created in-store.
How can I fix it? There's no need to register again! Select Forgot your password?, enter your email address and follow the instructions to set up a password. You'll then be able to access your account online too.
Where might it appear? When trying to register on our website using an email address that's already linked to an account.
What does it mean? You already have a KIKO account registered with this email address.
How can I fix it? No need to create another account! Simply select Log in and enter your details. Forgotten your password? Select Forgot your password? to set up a new one.
2. Logging in with Apple, Facebook or Google
Where might it appear? When trying to log into your KIKO account using Apple, Facebook or Google.
What does it mean? Your email address is already linked to a KIKO account created using a different login method.
How can I fix it? Try logging in using the same method you chose when you registered. If you originally created your account with an email address and password, use those details to log in.
Where might it appear? When trying to log into the KIKO website using Apple, Facebook or Google.
What does it mean? Your browser has blocked the window needed to complete the login process.
How can I fix it? Check your browser settings and allow pop-up windows for the KIKO website. Then try logging in again.
Where might it appear? When trying to log in using Apple, Facebook or Google.
What does it mean? We haven't received the email address needed to complete your KIKO account login.
How can I fix it? Check your Apple, Facebook or Google account settings and make sure you've allowed your email address to be shared. Then try logging in again.
Where might it appear? When trying to access your KIKO account using a login method other than Apple.
What does it mean? Your KIKO account is already linked to your Apple account.
How can I fix it? Select “Log in with Apple” and use the same Apple account you chose when registering.
Where might it appear? When trying to access your KIKO account using a login method other than Facebook.
What does it mean? Your KIKO account is already linked to your Facebook account.
How can I fix it? Select “Log in with Facebook” and use the same Facebook account you chose when registering.
Where might it appear? When trying to access your KIKO account using a login method other than Google.
What does it mean? Your KIKO account is already linked to your Google account.
How can I fix it? Select “Log in with Google” and use the same Google account you chose when registering.
Where might it appear? When trying to log into your KIKO account using Apple, Facebook or Google.
What does it mean? The login window was closed before the process was completed.
How can I fix it? Try logging in again and make sure you complete all the steps without closing the window.
3. Email Address & Verification Codes
Where might it appear? When registering or entering your email address on the KIKO website.
What does it mean? The email address you've entered hasn't been accepted by our system. Certain types of email addresses, such as generic addresses starting with “info@” or addresses using custom personal domains, may not be accepted.
How can I fix it? Double-check that your email address is spelled correctly, with no spaces or typos, and make sure the domain is correct. If you're using a generic email address or a custom personal domain, try a different valid email address.
Where might it appear? When registering or entering your email address on our website.
What does it mean? Something went wrong while we were checking your email address.
How can I fix it? Wait a few minutes and try again. It might just be a temporary issue.
Where might it appear? When entering a verification code received by email, for example to reset your password or confirm your email address.
What does it mean? The verification code you've entered is invalid or no longer active.
How can I fix it? Double-check that you've entered the verification code received by email correctly, with no extra spaces or typing mistakes. If the issue continues, request a new code and use the one received in your latest email. Remember, each code is valid for one hour from the time it's requested, and you can request a new code every minute.
Where might it appear? When entering a verification code received by email.
What does it mean? Your verification code has expired and can no longer be used.
How can I fix it? No problem! Request a new verification code and use it within one hour of requesting it. Remember, you can request a new code every minute.
Where might it appear? When making several requests on the KIKO website within a short period of time.
What does it mean? For security reasons, we've temporarily limited the number of requests you can make.
How can I fix it? Wait a few minutes before trying again. Avoid repeating the same action several times. You'll be able to continue once the temporary limit has been lifted.
Where might it appear? When requesting several verification codes within a short period of time.
What does it mean? You've already requested a verification code, and you need to wait a little longer before requesting another one.
How can I fix it? Wait at least one minute before requesting a new code. In the meantime, check your inbox and Spam folder. You might have already received the code you need!
4. Gift cards
Where might it appear? When entering your Gift Card details to check its balance or use it for a purchase.
What does it mean? We couldn't find a Gift Card matching the number you've entered.
How can I fix it? Double-check your Gift Card number, making sure there are no extra spaces or typing mistakes, then try again.
Where might it appear? When entering your Gift Card PIN.
What does it mean? The PIN you've entered doesn't match the one associated with your Gift Card.
How can I fix it? Check the PIN shown on your Gift Card and enter it again, making sure you haven't mixed up any numbers or letters.
Where might it appear? During checkout, when trying to pay for an order using your Gift Card.
What does it mean? Your Gift Card doesn't have enough credit to cover the full amount of your order.
How can I fix it? Check your remaining Gift Card balance. If the option is available at checkout, you can use another payment method to cover the difference and complete your purchase.
Where might it appear? When trying to use your Gift Card or check its balance.
What does it mean? Your Gift Card has been deactivated and can't currently be used.
How can I fix it? Check whether you've already requested a return for the Gift Card or the order in which it was purchased. If you haven't, please refer to the assistance information at the bottom of this page so we can look into it.
Where might it appear? When trying to use your Gift Card on a KIKO website for a country different from the one where it was purchased.
What does it mean? Your Gift Card can't be used for purchases in the selected country.
How can I fix it? Check the country where your Gift Card was purchased and its terms of use. Where permitted, you can use it on the KIKO website for the country where it was issued.
Where might it appear? When trying to request a return for a Gift Card that has already been used, even partially.
What does it mean? Some or all of the credit on your Gift Card has already been used.
How can I fix it? Please remember that Gift Cards can't be returned once any of their credit has been used, even partially.
Where might it appear? When trying to use a Gift Card after its expiry date.
What does it mean? Your Gift Card has reached the end of its validity period.
How can I fix it? Check the expiry date shown on your Gift Card or in the information you received when purchasing it. Once expired, the Gift Card can no longer be used.
5. Orders, Tracking & Returns
Where might it appear? When trying to track an order or request a return on the KIKO website.
What does it mean? We couldn't find the order you're looking for.
How can I fix it? Double-check the order number and email address you've entered. You can find both in your order confirmation email. Make sure the details are correct and try again.
Where might it appear? When trying to track an order or request a return using your order number and email address.
What does it mean? The details you've entered don't match the information associated with your purchase.
How can I fix it? Open your order confirmation email and check the order number and email address used for your purchase. Enter the details again, making sure there are no typing mistakes.
6. Other Website Errors
Where might it appear? While browsing the KIKO website or trying to complete an action.
What does it mean? An unexpected issue has prevented us from completing your request.
How can I fix it? Refresh the page and try again after a few minutes. If the issue continues, clear your browser cache or try using a different browser or device.
Where might it appear? When filling in or submitting a form on the KIKO website.
What does it mean? We couldn't process your request correctly.
How can I fix it? Make sure you've completed all required fields and that the information you've entered is correct. Then try again. If the issue continues, refresh the page or use a different browser.
Where might it appear? When trying to open a page or link on the KIKO website.
What does it mean? The page you're looking for may have been moved, may no longer be available or the link might be incorrect.
How can I fix it? Go back to the KIKO Homepage and search again for the page or product you're looking for.
Where might it appear? While performing certain actions on the KIKO website, such as managing your account or purchases.
What does it mean? A temporary technical issue is preventing us from completing your request.
How can I fix it? Wait a few minutes and try again. If the issue continues, refresh the page or try using a different browser or device.
Where might it appear? When trying to unsubscribe from KIKO marketing emails using the link included in an email.
What does it mean? The unsubscribe link you've used is invalid or isn't working correctly.
How can I fix it? Try opening the link directly from the email you received, without changing it. Alternatively, where available, you can manage your communication preferences directly from your KIKO account.
Not seeing an error code?
Is the website not loading properly, or is something not working as expected? 💻 Try these simple tips to get back to shopping!
1. Refresh the page: Reload the page and try again.
2. Clear your cache and cookies: Delete the browsing data stored in your browser to help resolve any loading issues.
3. Try a different browser or device: Access the website using another browser, smartphone or computer.
4. Try again in a few minutes: The issue may be temporary and resolve itself shortly.
Still need help?
Have you followed all the steps, but the issue hasn't been resolved?
We're here to help! Contact our Customer Care team and share the error code displayed on your screen. If possible, include a screenshot too. This will help us understand what happened and find the best solution for you.
To get in touch with us:
1️⃣ Go to the main page of our Help Center.
2️⃣ Select Report a technical issue.
3️⃣ Choose Website issues → Contact us.
