My order has arrived damaged, what can I do?
We’re sorry to hear that your order didn’t arrive in perfect condition. Sometimes external damage can occur during transportation.
Here’s what you should do:
If the outer box or wrapping is damaged but the products inside are intact and safe to use, no further action is required. We apologize for the inconvenience and hope you’ll still enjoy your products.
If your product arrived broken, leaking, or unusable, don’t worry 💕 — you can request a return and refund directly on our website.
🪄 Simply follow the steps explained in our Return & Refund section:
👉 it shows exactly how to submit your request,
👉 whether you’re a registered user (from your account) or a guest (via the dedicated form).
💡 Check the FAQ: How can I make a return?
