My gift card isn't working. What can I do?
Follow these steps to solve the issue:
1
Check the balance and expiry date
Make sure your Gift Card:
- still has available credit;
- is still valid (KIKO Gift Cards expire 24 months after the purchase date).
👉 You can check the balance and expiry date here or ask for assistance in-store.
2
Check the codes
To use your Gift Card, you need:
- the card number, and
- the PIN (security code).
If you can’t find them in the email, check your account:
- Registered users: you’ll find both code and PIN in the order details, section My Orders.
- Guests: click “Track your order” to access the same information.
3
Check where you’re trying to use it
KIKO Gift Cards can only be used in the same country where they were purchased.
If you try to redeem them on another country’s website or in a different region, they won’t be recognised.
4
Still having issues?
Follow this path:
1️⃣ Go to our main Help Center
2️⃣ Select Payments, Invoices, Gift Cards
3️⃣ Choose Gift Cards, Coupons → Using a Gift Card → Contact us
