Hello , how can we help you?
Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you
🔔 Unfortunately, due to the high volumes of orders we are receiving in this period, we are sorry to inform you that your order may be delayed for 3 or 4 working days. Your purchases are very important to us and we are doing everything we can to deliver them to you as soon as possible. Stay up to date with your order’s status on our Track My Order page.
🔔 We are currently experiencing problems processing online payment by credit card.
If you experience problems paying with your credit card, you are advised to report the matter to your card issuer. This inconvenience is due to the new payment verification and security regulations imposed by banks (PSD2 protocol).
We are still accepting other forms. To check which other methods of payment are available in your market, please click here.
- I would like to find out the duration of a particular promotion; is this possible?
- I have a promotional code; how can I use it?
- The promotional code entered has not be recognized; why is this?
- Do discount codes also apply to delivery and C.O.D. charges?
- Are the prices and offers on the website the same as those in store?
- Which methods of payment does KIKO accept?
- Are credit card payments secure?
- Are PayPal payments secure?
- When will my credit card be debited?
- What is a KIKO gift card?
- How many times can I use a KIKO gift card?
- Can KIKO gift cards be reloaded after activation?
- Can I use a KIKO gift card to purchase another KIKO gift card?
- What value do KIKO gift cards come in?
- Do KIKO gift cards expire?
- How do I purchase a KIKO gift card online?
- Can I use a KIKO gift card in a different country to where it was purchased?
- Can I make a purchase by combining a KIKO gift card with other payment methods?
- What can I buy with a KIKO gift card?
- How long will it take for me to receive my virtual KIKO gift card?
- Are shipping costs applied to the online purchase of a KIKO gift card?
- How do I use a KIKO gift card for online purchases?
- How can I find out the remaining balance and expiry date of a gift card?
- What happens if I cancel an online order paid for with a KIKO gift card?
- Can I return products purchased online with a KIKO gift card?
- What happens if I return a physical Gift Card purchased online?
- My KIKO gift card is not working; what can I do?