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Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
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One of our operators will answer you as soon as possible. Thank you!
🔔 Unfortunately, due to the high volumes of orders we are receiving in this period, we are sorry to inform you that your order may be delayed for 3 or 4 working days. Your purchases are very important to us and we are doing everything we can to deliver them to you as soon as possible. If you wish to track your order, please click here.
- How can I track my shipment?
- The tracking service for my shipment is not working properly; what can I do?
- How can I contact the courier?
- My shipment has been delayed; what can I do?
- The status of my shipment reads “delivered” but I have not received anything; how is that possible?
- How much do you charge for shipping?
- How much do you charge for shipping? Which shipping methods does KIKO use?
- Which countries do you ship to?
- When will I receive my parcel?
- How can I cancel an order?