#weareopen
Covid-19 FAQ
1. Will my order be delayed?
Despite difficulties resulting from the COVID-19 emergency, KIKO is succeeding in running shipping and deliveries on schedule.
If you want to track your order’s status, you can do so by either logging into My Account if you are already registered or inserting your order number and email address on our Track Your Order page.
2. What if I place an order with express shipment?
Delays also apply to express shipping, so please count on the stated express shipping timeframe plus the delay.
If you want to track your order’s status, you can do so by either logging into My Account if you are already registered or inserting your order number and email address on our Track Your Order page.
3. Are you accepting online returns?
We are still accepting returns for online orders as per our standard policy.
If you would like to return an item ordered online, you can refer to the Returns and Refunds page on our Help Center.
4. What do you do with returned items?
Returned items are destroyed to ensure safety. While we actively believe in and work on sustainability, we must first ensure our customers’ health and welfare.
5. Is it safe to receive an order?
Our logistics partners are taking all regulated precautions to ensure the health and safety of employees and customers, including following distancing guidelines and ensuring proper sanitization.
Please also refer to the World Health Organization website for information on Coronavirus.
6. Are stores open?
Stores are starting to reopen across the world.
You can find an up-to-date list of the stores open near you here.
7. What safety precautions are you taking in your stores?
In all of our stores, we are taking the necessary precautions to ensure the safety of our customers and employees, including but not limited to:
- Wearing masks or face coverings at all times
- Maintaining the required minimum distances, which could mean limiting the number of shoppers present in store at any given time
- Temporary suspension of makeup application
- Product testing with store staff assistance only
- In-store hand sanitizer availability
Of course, we are respecting local regulations and recommend that you check with your local authorities to make sure that you are informed before visiting.