I haven’t received a reply from Customer Service: what can I do?
We are currently handling a high number of requests, and response times may be longer than usual.
Your request is safe 🤍
In the meantime, you can quickly find a solution below:
You can check your order status from the order confirmation email or your account area.
✔️ The order can be cancelled within 30 minutes (see the dedicated FAQ).
❌ After this time, the order cannot be cancelled or modified.
In this case, you’ll need to wait for the delivery and, if needed, proceed through the return process (see the dedicated FAQ).
If you can’t access your account:
✔️ Try Google Login first
✔️ Reset your password
✔️ Clear cache/cookies or try a different browser
✔️ You can always checkout as a guest
For more information and troubleshooting, see the dedicated FAQ.
Before contacting us, check that:
✔️ You have added at least 6 products to the cart
✔️ The items are eligible
✔️ The discount on the 3 cheapest products is applied automatically
See the dedicated FAQ for full details.
Deliveries may take up to 6 additional business days due to high order volume.
You can track your shipment using your tracking link.
See the dedicated FAQ for more info.
No worries 🤍
Just follow the steps indicated in the dedicated order issue sections.
💬 We’re here for you
We will reply as soon as possible. Thank you for your patience 🤍✨
