My online order is incorrect, what can I do?
We are so sorry this has happened!
Sometimes mistakes occur, but here’s how to resolve it quickly:
1
Double-check your order
Review your order summary in My Account or the order confirmation email to confirm which items you should have received.
2
Verify the package contents
Check all packaging carefully — sometimes smaller items can be hidden in protective wrapping.
3
❌ Still incorrect?
If you received the wrong item, don’t worry 💕 — you can request a return and refund directly on our website.
🪄 Simply follow the steps explained in our Return & Refund section:
👉 it shows exactly how to submit your request,
👉 whether you’re a registered user (from your account) or a guest (via the dedicated form).
💡 Check the FAQ: How can I make a return?
