Hello , how can we help you?
Dear customer, if you have completed an order between 07:00 and 13:00 (Italy time zone) on November 11,
for about 48 hours you will not be able to see the information relating to your order in the My account / Track my order.
We would like to inform you that the order will still be processed and shipped to its destination.
Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you write us an e-mail.
One of our operators will answer you as soon as possible. Thank you!
- What is your return policy?
- The package I received shows signs of tampering. What should I do?
- I received a defective product through my online order. Can I return it?
- The product I received is not the one I ordered. What should I do?
- I purchased a defective product at a store. What should I do?
- Can I exchange a product I purchased at a store?
- Can I exchange a Kiko product at a store other than the one where I bought it?
- Can I exchange a Kiko product purchased online directly at the stores?