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Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
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Due to the current situation, deliveries may be subject to delays to allow shipping companies to prioritise the delivery of essential goods in accordance with current legislation.
- What is your return policy?
- The package I received shows signs of tampering. What should I do?
- I received a defective product through my online order. Can I return it?
- The product I received is not the one I ordered. What should I do?
- I purchased a defective product at a store. What should I do?
- Can I exchange a product I purchased at a store?
- Can I exchange a Kiko product at a store other than the one where I bought it?
- Can I exchange a Kiko product purchased online directly at the stores?