My order is marked as delivered, but I haven’t received it. What can I do?
We understand how frustrating this can be. Here are the most common situations and what you should do:
- If the courier tried to deliver while you were away, they may leave a card in your mailbox or send you a notification by email/SMS.
- What to do: Follow the instructions in the notice to rearrange delivery or collect your parcel.
- Couriers sometimes leave packages in a safe place near your home (porch, garage, back door, mailbox).
- What to do: Check all possible areas around your property.
- Occasionally, parcels are delivered to a neighbor by mistake.
- What to do: Ask your neighbors if they received the package on your behalf.
- If you’ve tried the steps above and still can’t locate your order, please contact our Customer Care Team.
To reach us:
1️⃣ Go back to the 🏠 main Help Center page.
2️⃣ Tap 📦 My Online Order, My Shipping or Return.
3️⃣ Then select 🔍 Where is my order → Order marked as delivered but not received → Contact us.
✨ Don’t worry — we’ll investigate with the courier and help you resolve this as quickly as possible.
