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It's Black Friday!
Due to the high volume of orders received for Black Friday, there may be some delays regarding shipping.
Our team is doing all they can to send each order off to you as soon as possible.
Thank you for your patience!

Hello , how can we help you?
Back to Technical Assistance

Why is the “scan & see” function not working?

Scanning the Barcode on products requires a smartphone camera with auto-focus mode enabled. Scanning can be challenging in certain lighting conditions. Try scanning the code with the product resting on a steady surface and check the Barcode for signs of damage.


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