Hello , how can we help you?
Dear customer, if you have completed an order between 07:00 and 13:00 on November 11,
for about 48 hours you will not be able to see the information relating to your order in the My account / Track my order.
We would like to inform you that the order will still be processed and shipped to its destination.
Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you!
- How can I return an item?
- When will I receive my refund?
- Can I exchange a product in a different KIKO branch to the store of purchase?
- Can I exchange a product purchased in store?
- I have purchased a faulty / damaged product in a KIKO MILANO store; what should I do?
- The parcel that I have received shows signs of tampering; what should I do?
- I have received an order with an incorrect / missing product; what can I do?
- I placed an order online and have received a damaged / faulty product; what should I do?