Hello , how can we help you?
Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you
🔔 Unfortunately, due to the high volumes of orders we are receiving in this period, we are sorry to inform you that your order may be delayed for 3 or 4 working days. Your purchases are very important to us and we are doing everything we can to deliver them to you as soon as possible. Stay up to date with your order’s status on our Track My Order page.
🔔 We are currently experiencing problems processing online payment by credit card.
If you experience problems paying with your credit card, you are advised to report the matter to your card issuer. This inconvenience is due to the new payment verification and security regulations imposed by banks (PSD2 protocol).
We are still accepting other forms. To check which other methods of payment are available in your market, please click here.
- How can I cancel an order?
- How can I cancel an order placed after 2020, March 19?
- How can I change an order?
- How can I change the shipping address used for an order?ordine?
- I haven't received an order confirmation e-mail; what should I do?
- I have received an order with an incorrect / missing product; what can I do?
- Can I exchange a product purchased on the KIKO website?
- Can I exchange a product purchased online directly in store?
- I placed an order online and have received a damaged / faulty product; what should I do?
- How do I place an order?
- Is there a minimum purchase requirement?