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πŸ”” Unfortunately, due to the high volumes of orders we are receiving in this period, we are sorry to inform you that your order may be delayed for 1 or 2 working days. Your purchases are very important to us and we are doing everything we can to deliver them to you as soon as possible. Stay up to date with your order’s status on our Track My Order page

πŸ”” We are currently experiencing problems processing online payment by credit card.
If you experience problems paying with your credit card, you are advised to report the matter to your card issuer. This inconvenience is due to the new payment verification and security regulations imposed by banks (PSD2 protocol).
We are still accepting other forms. To check which other methods of payment are available in your market, please click here.

How much do you charge for shipping? Which shipping methods does KIKO use?

KIKO can deliver to anywhere within the United Kingdom.

KIKO is committed to working with the major express couriers and national and international postal services to guarantee the lowest shipping cost for each region within the UK and to achieve the best service in terms of delivery time, reliability and Customer service.

 

Delivery STANDARD SERVICE
Total cost ≤ £25 £6.90
Total cost £25 /£ 49 Gratis
Total cost £49/£150 Gratis
Total cost > £150 Gratis
Preparation times 2-3 working days
Shipping times 4-5 working days
Total delivery times 6-8 working days
Home delivery Yes
Tracking Yes
Delivery attempts 2*

 

*Subject to availability.

 

Hazmat restrictions

Certain items are considered hazardous materials and therefor are required by the authorities to be shipped by ground-only transport, due to air transport restrictions and regulations. 
Orders containing hazmat items will ship only with standard and ground methods.

 

STANDARD DELIVERY

KIKO offers the option of receiving the goods easily and directly at home in 6-8 working days through our partner Skynet (delivery times may vary due to reasons of force majeure such as weather conditions and strikes).

The products ordered are delivered to the postal address specified by the Customer in the order form. By registering on the website it is possible to access the reserved MyKIKO section and manage the address book to select the delivery address to use for each order. The order status can be viewed at any time in the MyKIKO section. Orders are delivered from Monday to Saturday during normal business hours, excluding national holidays.

The products are shipped in boxes sealed with a tamper-proof label with the words “Guarantee Seal.”

Once the order has been dispatched by post an email will be sent.

The delivery is considered complete when the product is made available to the Customer at the address specified in the order form.

 

DELIVERY CONTROL

Upon accepting delivery of the KIKO order from the Standard Service, the Customer is required to carefully check that:

1. the tamper-proof label is intact and the packaging is not damaged or tampered with;

2. the number of packages delivered corresponds to the number detailed in the shipping documents.

The Customer must immediately notify the Courier worker if there is any damage to the tamper-proof label, packaging or products, or if the number of packages/items does not correspond, specifying this on the delivery form or space reserved for a signature on the courier’s electronic device. The Customer must also contact KIKO through their Customer Service department to give details of the order in which the mistakes have occurred.

 

UNSUCCESSFUL DELIVERY

In cases of non-delivery due to the absence of the recipient at the specified address, the Skynet Customer Service department will attempt to contact the Customer to reschedule delivery. If no contact can be made, the courier will attempt to redeliver and, if this is unsuccessful due to absence of the recipient, the courier will make a further attempt to contact the Customer to schedule a new delivery time.
If the Customer Service department is unable to contact the Customer within five working days or in the event of a further failure to deliver due to absence of the recipient, the Products in the order will be returned to KIKO.

 

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