Hello , how can we help you?
Dear customer, if you have completed an order between 07:00 and 13:00 on November 11,
for about 48 hours you will not be able to see the information relating to your order in the My account / Track my order.
We would like to inform you that the order will still be processed and shipped to its destination.
Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you
If you have placed an order on the KIKO website and wish to return one or more items purchased, you can do so within 14 days of receipt. Please remember that the costs associated with the return of items are to be borne by the customer.
If you return an item in compliance with the conditions herein, you will be entitled to a refund corresponding to the amount paid for the returned product, including the shipping costs relative to the most economical shipping method offered by KIKO MILANO.
The products must be shipped as soon as possible, and in any case, within 14 days from the day in which you informed us of your intention to return the items. The products must be shipped to the following address:
KIKO c/o CEVA Logistics Italia S.r.l.,
S.P. 122 della Francesca Km 7,
24040, POGNANO (BG), Italy
Note: The products must be returned in the same condition in which they were received. The products must be returned complete and unused, with no signs of damage. Sealed items that are not suitable for return due to health protection and hygiene reasons, which have been opened subsequent to receipt, or products that, following delivery, have been inseparably contaminated by other goods, are not subject to return. For further information on KIKO's returns policy, please consult our Terms of Sale.
If you wish to proceed with your return, please complete the form provided herein.
Once you have completed the form, parcel up the items to be shipped; include a printed copy of the returns form to speed up the refund process.