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Hello , how can we help you?

Dear customer, if you have completed an order between 07:00 and 13:00 on November 11,
for about 48 hours you will not be able to see the information relating to your order in the My account / Track my order.
We would like to inform you that the order will still be processed and shipped to its destination.


Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you

How do I use a KIKO gift card for online purchases?

Using a Gift Card (physical or virtual) online is extremely easy: 

  • choose the products that you wish to add to your cart;
  • log in to your account or continue as a guest and enter your shipping/billing information;
  • choose Gift Card as your method of payment and enter the relative 16-digit number (displayed on both types of Gift Card below the Barcode) and the 5-character Security Code (this is only visible on the physical Gift Card after scratching off the silver strip);
  • complete your order.

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