Hello , how can we help you?
Dear customer, if you have completed an order between 07:00 and 13:00 on November 11,
for about 48 hours you will not be able to see the information relating to your order in the My account / Track my order.
We would like to inform you that the order will still be processed and shipped to its destination.
Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you
All the products and services for which payment is required in our stores and on the website (including, for example, shipping costs) entitle you to earn KIKO KISSES points.
The only exception being the KIKO Gift Card:
- if you purchase a KIKO Gift Card, you will not earn points on the total amount spent;
- if instead you use a KIKO Gift Card, you will earn points as usual.