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Hello , how can we help you?

Dear customer, if you have completed an order between 07:00 and 13:00 on November 11,
for about 48 hours you will not be able to see the information relating to your order in the My account / Track my order.
We would like to inform you that the order will still be processed and shipped to its destination.


Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you

Where can I check my KIKO KISSES points balance?

You can view your up-to-date KIKO KISSES balance: 

- on the receipt pertaining to your last purchase;

- in the “KIKO KISSES” area on the KIKO app;

- on by logging in to your KIKO KISSES account;

Remember that the points balance displayed on the app and website may not have been updated. For further information, please consult the following section.

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