Hello , how can we help you?
Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you
🔔 Unfortunately, due to the high volumes of orders we are receiving in this period, we are sorry to inform you that your order may be delayed for 3 or 4 working days. Your purchases are very important to us and we are doing everything we can to deliver them to you as soon as possible. Stay up to date with your order’s status on our Track My Order page.
🔔 We are currently experiencing problems processing online payment by credit card.
If you experience problems paying with your credit card, you are advised to report the matter to your card issuer. This inconvenience is due to the new payment verification and security regulations imposed by banks (PSD2 protocol).
We are still accepting other forms. To check which other methods of payment are available in your market, please click here.
What happens to my points balance and spending total if I choose to return all or some of the items purchased?
In the event of a full or partial return of the products or services purchased in-store or online, the awarded points, in proportion to the refunded amount, will be deducted from your points balance. If you were a LOVE customer at the time of purchase, 10 points for every pound will be deducted from your balance; if instead you were an ADORE customer, 15 points will be deducted.
The amount pertaining to the returned products will also be deducted from your annual spending total.