Why is my order experiencing a delay?
We strive to process orders as quickly as possible, but sometimes delays can occur.
Here are the most common scenarios and what you can do:
- Possible reason: High order volume during promotions or holidays may cause a short delay in processing.
- What to do: Check your email inbox (and spam folder) for your Order Confirmation. If you haven’t received a Shipping Confirmation yet, your order is still being prepared.
- Possible reason: Courier delays or system sync issues. Tracking may take up to 24 hours to update after shipping.
- What to do:
- Wait until the next business day and check again.
- Visit the courier’s website directly with your tracking number.
- If the link still doesn’t work, see our dedicated FAQ here.
- Possible reason: Logistics issues, courier delays, or bad weather can slow down transit.
- What to do: Use the Track Your Order page to monitor progress. Most delays resolve within a few days.
If your order is significantly delayed beyond the estimated delivery time, please contact our Customer Care Team.
To reach us:
1️⃣ Go back to the main Help Center page.
2️⃣ Select My Online Order, My Shipping or Return.
3️⃣ Choose Where is my order → My order is late → Contact us.
✨ Thank you for your patience — your beauty is on the way, and we’ll make sure it reaches you as soon as possible!
During busy periods or special promotions (like Black Friday, Christmas or sales), deliveries may take a little longer than usual. Your beauty is on the way!
