Online Services

Speed, efficiency, security: a world of services especially for you.

Shipping times

Shipping times

In order to meet the needs of each customer, KIKO lets you choose between two delivery methods which are different in price, timing and service. STANDARD DELIVERY is the most cost-effective solution with an average delivery time of 6-7 working days from when the postal service collects the merchandise from the KIKO warehouse. EXPRESS DELIVERY is the fastest service with delivery in 2-3 business days from the package being collected by Express Courier.
Deliveries are made from Monday to Friday, during normal business hours and excluding bank holidays. In your MyAccount "My orders" section you can check the status of your order and track your shipment from courier pick up to actual delivery. More details.

Free shipping

Free shipping

STANDARD DELIVERY is free of charge for all online orders. If you choose EXPRESS DELIVERY will be offered at a discounted rate.
The cost of Express shipping usually starts at only £2 depending on the amount of the order. More details.

Satisfaction guaranteed or your money back

Satisfaction guaranteed or your money back

Every client on the KIKO site can take advantage of the Right of Withdrawal, in the event that you are not pleased with one or more products. We recommend that you visit the special section for further details. Refunds will be arranged with the Customer Service Department: the refund is made through bank transfer, on average within 20 business days of the request.

Secure payment

Secure payment

Payments by credit card on the KIKO portal are completely secure and risk-free. All information is transferred encrypted through an SSL certificate and therefore cannot be intercepted by outside parties; furthermore, the data is entered directly on Banca Sella's website, thereby guaranteeing maximum security. Also PayPal is a quick and secure payment system, whereby the amount is debited from the client's Credit Card or prepaid card, protecting the purchaser's information so that no financial information is transmitted.

Customer service

Customer service

For information on orders, shipments or product characteristics, please contact our Customer Service. Every client who places an order will receive an email with a direct or telephone contact to Customer Service, in the event of any questions or concerns. We recommend that you consult the section HELP – Frequently Asked Questions, which is always full of useful and up-to-date information.

Wishlist service

Wishlist service

Create your personal "wishlist" by selecting your favorite KIKO products, in 4 simple steps:
1. Login to the MyAccount section by entering your email address and password.
2. Create a new Wishlist, by freely browsing the online store and entering the KIKO products that you love the most and would like to buy.
3. If you prefer to complete your purchase at another time, you can save your Wishlist and later turn it into an order, already set up in the shopping cart.
4. Share the Wishlist online, via Facebook, Twitter or by emailing it to anyone you'd like to know about your favorite KIKO products.

Gift wrapping

Gift wrapping

Add an additional dash of colour to your KIKO purchases with our unique gift packaging for only an additional £3.90. With a modern design and made of sturdy cardboard, they are available in three different sizes, from small to large, and three colours. How do I order a gift box? At the checkout page, look below the purchase list and you will see a box detailing the gift packaging option. Here, if you wish, fill out the field "Enter your message here" to add a greeting card to the gift box and then click the "Confirm" button. The ideal box size for your purchases will be automatically selected and added to your order. Discover more

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