If your package appears to have been damaged or tampered with, immediately contact Customer Service.
KIKO is committed to offering safe products with perfect quality. However, on rare occasions an item may have small irregularities.
If a product you received is defective, please report the problem to our Customer Service Department. Fill out all the fields indicating the type of defect, the batch number (the four-digit code on the packaging) and attach a photograph illustrating the problem.
Our Customer Service Department will contact you to arrange the terms for a refund.
If you received the "wrong" product, please immediately report it to our Customer Service Department. Fill out all the fields specifying the name of the product you ordered and the product that you actually received.
Our Customer Service Department will contact you again to arrange the terms of the refund.
If, for any reason, you are not pleased with one or more products purchased on the site, you can avail yourself of the Right of Withdrawal.
To exercise this right, you must fill out the request form to be sent to Customer Service within a 14-day period.
Select the order for which you wish to exercise your right of withdrawal and indicate the reason "Right of Withdrawal." For further information, visit the "Terms of Sale" section.
KIKO is committed to offering safe products with perfect quality. However, it may happen – albeit very rarely – that an item could have small irregularities. If the product you purchased at a store is defective, we ask that you return the product to the store where you purchased it with its receipt.
Our Sales Staff will assess the defect and report the problem to our Quality Control Department. The Staff will then be able to arrange for the product to be replaced with any other item of the same price.
You have a period of 30 days to exchange a product purchased at a store for another product of the same price.
The product must be intact and unused. To exchange it, please visit a store and bring the product and receipt with you.
Yes, you can do this by presenting the receipt.
No, to replace a KIKO product purchased online you must follow the procedure for returns specified here I want to return a product from my online order. What should I do?
In order to be reimbursed for all or part of the products you purchased, you need to contact Customer Service and indicate a checking account payee and the corresponding IBAN number to which KIKO will credit an amount equal to the total for the returned items (less any shipping costs incurred for the purchase).
Refunds take an average of 20 working days. For further information, visit the "Terms of Sale" section.