Frequently Asked Questions


  • What are the forms of payment I can select from?

    You can pay using your credit card (Visa, MasterCard, American Express), PayPal or COD. Order administration costs are free for payments using credit cards or PayPal. A charge of £3.9 will be applied if you decide to use COD.

  • Is payment by credit card secure?

    Payments by credit card are completely secure and risk-free. All information is transferred encrypted through an SSL (Secure Socket Layer) certificate and therefore cannot be intercepted by outside parties. Furthermore, the data is entered directly on the Banca Sella website, thereby guaranteeing maximum security.

  • When will my credit card be debited?

    When you enter your order on the KIKO website you will receive an exclusive request to authorize the payment of the amount indicated.

    The authorization does not imply that the money has been debited, but simply that the corresponding amount has been set aside. When the order is delivered to the shipper, the correct amount will be debited to the credit card.

    This guarantees that the credit card is charged only upon actual shipment of the items and, in the case of partially completed orders, only for the amount corresponding to the products that have actually been shipped.

  • Is payment by PayPal secure?

    PayPal, an eBay group company, is a quick and secure payment system. Once payment through PayPal is completed, the purchaser will be redirected to the PayPal website where they can access their account by entering a personal e-mail address and password.

    After registration, payments can be made through PayPal without having to re-enter the information for subsequent purchases. By choosing to pay through PayPal, the amount is debited directly from the designated credit card (Visa, Visa Electron, MasterCard, American Express) or prepaid card (PostePay).

    PayPal safeguards the purchaser's information so that no financial information is divulged. PayPal will send a confirmation e-mail for each transaction performed using this method.

    The amount of the order of will be debited to your PayPal account when the order is processed. In the event of a cancellation, the amount will be refunded to your PayPal account.

  • How is payment by COD carried out?

    Users may directly pay the shipper delivering the Products ordered. For this payment method, cash only is accepted. Bank or cashier's checks will not be accepted. We recommend that you have the exact amount ready before the shipper arrives in order to speed up the delivery process.
    WARNING: if Gift Wrapping is added to the shopping cart, Cash on Delivery may not be chosen as a payment method.

  • How do I request an invoice?

    The invoice will be sent to you via e-mail at the time the shipper picks up the order for delivery. The information you have entered in the registration form will be used for issuing the invoice. Once the invoice is issued, you will no longer be able to change the information.

  • Why has my payment not been accepted?

    If your payment was not accepted, this may be due to various reasons, including:

    - Your credit card might not be among the ones accepted, which are Visa, MasterCard and American Express.

    - The type, number and CVV security code on the credit card or the valid-to date were not entered correctly.

    - Your have insufficient credit.

    - Your card has expired.