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What is your return policy?

Kiko offers a generous return policy if for any reason you are not happy with your order(s), you have 30 days from the date of purchase to return the merchandise. Once your package will be received at our warehouse we will issue a refund for the value of the merchandise you sent back to us minus a $5.00 processing fee. Please note that it could take up to 5 weeks after the day you shipped the merchandise back to us before the refund will hit your credit/debit card. Returns are only possible for items purchased at full price through the Website: merchandise bought on SALE is NOT returnable. Merchandise bought at a discounted price via a COUPON code is returnable.
Customers can initiate a return on line by clicking on the “Start Return” link located on the order and shipping confirmation emails and on Customer Portal landing page.

To request a return you shall:
1. Fill in the Return Form document enclosed in the parcel you have received or printed via the return portal.
2. Pack your return parcel well with appropriate packaging material.
3. Enclose the Return Form along with your merchandise in a securely sealed package.
4. In case of free return, affix the Return Label to the package, remove any other labels on the package.

In case you pay for the return: make sure to ship the package to the following address:

KIKO USA c/o Walker SCM / L.A. Enterprises (NJ LOC)
1 Costco Drive
Monroe Twp, NJ 08831

Refunds are generally processed within thirty days from KIKO USA’s receipt of the returned products; this timing may vary depending on Client’s financial institution. Refunds will be made using the same method of payment used for the purchase of the products, unless it is expressly agreed otherwise.

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