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Delivery: Information and Costs

KIKO can deliver to Sweden.

KIKO is committed to working with the major express couriers and national and international postal services to guarantee the lowest shipping cost and to achieve the best service in terms of delivery time, reliability and Customer service.

Delivery
SWISS POST SERVICE
TNT
Total cost ≤ 230SEK
SEK 100
SEK 160
Total cost 230/450SEK
SEK 60
SEK 140
Total cost 450/550SEK
SEK 30
SEK 110
Total cost > 550SEK
Gratis
SEK 250
Preparation times
1 working day
1 working day
Shipping times
7-8 working days**
1-2 working days*
Total delivery times
8-9 working days
2-3 working days
Delivery
Order 0-230SEK
Order 230-450SEK
Order 450-550SEK
Order > 550SEK
Asendia by
LA POSTE & SWISS POST
SEK 100
SEK 60
SEK 30
FREE

DELIVERY COSTS

 
Asendia by
LA POSTE & SWISS POST
Order 0-230 SEK
100 SEK
Order 230-450 SEK
60 SEK
Order 450-550 SEK
30 SEK
Order > 550 SEK
FREE

 

 

UPS Express Courier is not available in the not mentioned countries.

* Excluding Greenland. UPS only delivers to postcodes between 5000 and 9999.

Non-member countries of the European Union: at the time of delivery of the package, customers in all non-EU countries may be required by the courier to pay duty, customs charges or local VAT (which varies from country to country).

DELIVERY METHOD

Delivery methods and times vary based on the courier used.

Delivery
SWISS POST SERVICE
TNT
Shipping times
7-8 working days**
1-2 working days*
Home delivery
Yes
Yes
Tracking
no
Yes
Delivery attempts
1***
2*

DELIVERY METHOD

Delivery methods and times vary based on the courier used.

Delivery
Preparation times*
Shipping times
Total delivery times
Tracking
Attempts
Swiss Post Service
1 working days
7-8 working days**
8-9 working days
No
1**

DELIVERY METHOD

Delivery methods and times vary based on the courier used.

 
Swiss Post Service
Preparation times*
1 working day
Shipping times
7-8 working
days
Total delivery times
8-9 working
days
Tracking
No
Attempts
1**

*Subject to availability.

**Average time. In some cases shipping times can vary by a maximum of 10 working days, depending on the national postal services.

***When the delivery is missed, the shipment will be available to collect at the post office for approximately 10 working days.

 

Working days: Monday to Friday, excluding bank holidays.

Preparation times: orders received from Monday to Friday, excluding bank holidays, are dispatched on the same day if placed before 10:00 or on the following working day if placed after noon. Orders received on Saturdays and/or Sundays are shipped on the following Monday.

Shipping times: the delivery times may vary for reasons of force majeure such as weather conditions and strikes.

Hazmat restrictions

Certain items are considered hazardous materials and therefor are required by the authorities to be shipped by ground-only transport, due to air transport restrictions and regulations. 
Orders containing hazmat items will ship only with standard and ground methods.

SWISS POST (Asendia)

KIKO offers the option of receiving the goods easily and directly at home in 6-7 working days (up to a maximum of 10) via the Swiss Post Service - Asendia (delivery times may vary due to reasons of force majeure such as weather conditions and strikes).
The products ordered are delivered to the postal address specified by the Customer in the order form. By registering on the website it is possible to access the reserved MyKIKO section and manage the address book to select the delivery address to use for each order. The order status can be viewed at any time in the MyKIKO section.
Orders are delivered from Monday to Friday during normal business hours, excluding national holidays.
The products are shipped in boxes sealed with a tamper-proof label with the words “Guarantee Seal.”
Once the order has been dispatched by post an email will be sent.
The delivery is considered complete when the product is made available to the Customer at the address specified in the order form.

DELIVERY CONTROL

Upon accepting delivery of the KIKO order from the Express Courier/Postal Service, the Customer is required to carefully check that:

1. the tamper-proof label is intact and the packaging is not damaged or tampered with;

2. the number of packages delivered corresponds to the number detailed in the shipping documents.

The Customer must immediately notify the Courier/Postal worker if there is any damage to the tamper-proof label, packaging or products, or if the number of packages/items does not correspond, specifying this on the delivery form or space reserved for a signature on the courier’s electronic device. The Customer must also contact KIKO through their Customer Service department to give details of the order in which the mistakes have occurred.

UNSUCCESSFUL DELIVERY

Conditions vary according to the shipping serviced used.

Swiss Post (Asendia)

In cases of non-delivery due to absence of the recipient at the specified address, the Postal worker will leave a delivery card and the shipment will be available to pick up from the Post Business for approximately ten working days. After this period, the products will be returned to KIKO.

All Express Couriers/Postal Services

After 30 days from the date on which the Products in the order were returned to KIKO due to delivery not being possible, the contract will be terminated and the order cancelled, as per article 1456 of Italian Civil Code. KIKO will then reimburse the sum paid by the Customer minus the cost of returning the Products and the expenses incurred in storing them at the local courier branch.
The termination of the contract and the amount to be reimbursed will be communicated via e-mail. The amount to be reimbursed will be credited onto the same method of payment used by the Customer at the time of purchase. In the event that the Customer asks for the Products to be redelivered before the 30 days have elapsed, KIKO will proceed with the new delivery after debiting the expenses of this new delivery as well as the expenses for the Products' return to KIKO and the storage fees.

SUPER EXPRESS DELIVERY: TNT Express Courier

KIKO orders can be received conveniently at home within 1 to 2 working days through our partner TNT Express Courier service which is fast and guaranteed (delivery times may vary due to force majeure events such as weather conditions and strikes).
Orders are delivered to the postal address specified by the Customer on the order form. By registering on the website it is possible to access the reserved MyAccount section and manage the address book to select the delivery address to use for each order. The order status can be viewed at any time in the MyAccount section.
Orders are delivered from Monday to Friday during normal business hours, excluding national holidays. 
Products are shipped in boxes sealed with a tamper-proof label with the words “Guarantee Seal.”
Once the order has been dispatched with the express courier, an email will be sent with a link to check the progress of the shipment from its assignment to a courier through to its actual delivery. Registered users will also be able to view the link through their MyAccount account in the “My Orders” section.
The delivery is considered complete when the product is made available to the Customer at the address specified in the order form.

EXPRESS DELIVERY: TNT Express Courier

In cases of non-delivery due to the absence of the recipient at the specified address, the courier will attempt to redeliver. 
In the event of a further failure to deliver due to absence of the recipient, the Products in the order will be returned to KIKO

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