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Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you!

Due to the current situation, deliveries may be subject to delays to allow shipping companies to prioritise the delivery of essential goods in accordance with current legislation. 

Can I exchange a product purchased in store?

You have 30 days to exchange a product purchased in store for another item of the same value. The product must nonetheless be complete, unused and any packaging must be intact. To exchange it, please visit the store where you purchased the item, or any store within your country, bringing both product and receipt with you.

We cannot offer exchanges for opened products and items without a receipt.

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