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Hello , how can we help you?

Dear customer, if you have completed an order between 07:00 and 13:00 on November 11,
for about 48 hours you will not be able to see the information relating to your order in the My account / Track my order.
We would like to inform you that the order will still be processed and shipped to its destination.

Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you!

How can I change an order?

You can only add or remove items from your cart or amend the shipping address during the purchasing process. Once the order has been confirmed, changes can no longer be made. It is instead possible to cancel an order that is “being processed” before it is collected by the courier and place a new order. 


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