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Hello , how can we help you?

Dear customer, if you have completed an order between 07:00 and 13:00 on November 11,
for about 48 hours you will not be able to see the information relating to your order in the My account / Track my order.
We would like to inform you that the order will still be processed and shipped to its destination.

Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you!

When will I receive my parcel?

The overall delivery times are calculated by adding the order preparation times and the shipping times together.

Preparation times: orders received from Monday to Friday (Saturday for Yodel), excluding Bank Holidays, are dispatched the same day if placed before 10:00 or the following business day if placed after midnight. Orders received on Saturday and/or Sunday are dispatched on the following Monday or Tuesday.

Shipping times:  these vary depending on the service chosen (Swiss Post: estimated delivery within 8-9 working days from order confirmation; Skynet: 2-4 working days; TNT: 1-2 working days). Deliveries are made from Monday to Friday during normal business hours, excluding national Bank Holidays. 

Delivery times may vary due to force majeure, which includes adverse weather conditions and strike action.

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