Hello , how can we help you?
Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you!
🔔 Unfortunately, due to the high volumes of orders we are receiving in this period, we are sorry to inform you that your order may be delayed for 3 or 4 working days. Your purchases are very important to us and we are doing everything we can to deliver them to you as soon as possible. If you wish to track your order, please click here.
🔔 We are currently experiencing problems processing online payment by credit card.
If you experience problems paying with your credit card, you are advised to report the matter to your card issuer. This inconvenience is due to the new payment verification and security regulations imposed by banks (PSD2 protocol).
We are still accepting other forms. To check which other methods of payment are available in your market, please click here.
All mineral oils used in cosmetics are of a high quality, i.e. pharmaceutical grade. The use of food grade mineral oils is recommended for lip products since the safety of the same has been recognized by the Joint FAO/WHO Expert Committee on Food Additives.
The utmost priority of the Italian cosmetics industry and KIKO remains the safety of its products. In fact, all cosmetic products must comply with stringent European standards that ensure the safety of the products and safeguard the health of consumers accordingly.
All KIKO products are tested and evaluated by a specialized team to determine the safety of the end product before it is marketed; these assessments include the testing of every ingredient used, how and where the product is to be used, by whom and how often. This evaluation ensures that the presence of MOSH (Mineral Oil Saturated Hydrocarbons) in the KIKO formulas that use such ingredients, is well below the daily amount permitted in food products, as defined by the European Food Safety Authority (EFSA).