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Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you!
🔔 Unfortunately, due to the high volumes of orders we are receiving in this period, we are sorry to inform you that your order may be delayed for 3 or 4 working days. Your purchases are very important to us and we are doing everything we can to deliver them to you as soon as possible. If you wish to track your order, please click here.
🔔 We are currently experiencing problems processing online payment by credit card.
If you experience problems paying with your credit card, you are advised to report the matter to your card issuer. This inconvenience is due to the new payment verification and security regulations imposed by banks (PSD2 protocol).
We are still accepting other forms. To check which other methods of payment are available in your market, please click here.
KIKO gives you the choice of 4 different types of payment to suit all needs:
- Payment by credit card online (including pre-paid credit cards)
- Payment via PayPal
- Payment via Alipay
The administrative costs for the order vary depending on the payment method you choose:
- Credit Card: FREE
- Alipay: FREE
Payment by credit card
The following credit cards are accepted: Visa, MasterCard, American Express.
All information is transferred encrypted through an SSL (Secure Socket Layer) certificate and therefore cannot be intercepted by outside parties.
Furthermore, the data is entered directly on the Banca Sella website, thereby guaranteeing maximum security.
Your credit card will not be charged immediately but authorization of the amount will be requested during completion of your online order. Subsequently, when your package is being prepared the correct amount will be charged to your account.
This guarantees that the credit card is charged only upon actual shipment of the items and, in the case of partially completed orders, only for the amount corresponding to the products that have actually been shipped.
Payment via PayPal
PayPal, an eBay group company, is a quick and secure payment system.
Once payment through PayPal is completed, the purchaser will be redirected to the PayPal website where they can access their account by entering a personal e-mail address and their password.
After registration, payments can be made through PayPal without having to re-enter the information for subsequent purchases.
By choosing to pay through PayPal, the amount is debited directly from the designated credit card (Visa, Visa Electron, MasterCard, American Express) or prepaid card (PostePay). PayPal safeguards the purchaser's information so that no financial information is divulged.
PayPal will send a confirmation e-mail for each transaction performed using this method. The amount of the order will be debited from the Client’s PayPal account at the time the order is placed
In the event of a cancellation, the amount will be refunded to Client's PayPal account.
Payment via Alipay
The customer can choose to pay using his/her account AliPay.
For further information, please visit the official website https://intl.alipay.com.
To Guarantee maximum security when purchasing, the information relating to payments transmitted via the Internet are encrypted using the SSL (Secure Socket Layer) protocol.