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Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you!
🔔 Unfortunately, due to the high volumes of orders we are receiving in this period, we are sorry to inform you that your order may be delayed for 3 or 4 working days. Your purchases are very important to us and we are doing everything we can to deliver them to you as soon as possible. If you wish to track your order, please click here.
🔔 We are currently experiencing problems processing online payment by credit card.
If you experience problems paying with your credit card, you are advised to report the matter to your card issuer. This inconvenience is due to the new payment verification and security regulations imposed by banks (PSD2 protocol).
We are still accepting other forms. To check which other methods of payment are available in your market, please click here.
On placing your order on the KIKO website, you will be asked to authorize the payment for the total amount indicated. Authorization does not imply that your account has been debited, but that the corresponding amount has simply been “reserved”. When the order is received by the courier, the correct amount will then be debited from your Credit Card. This ensures that the funds will only be debited from your account when the products are actually shipped. In the case of partially completed orders, only the amount corresponding to the products effectively shipped will be debited.