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Hello , how can we help you?

Dear customer, if you have completed an order between 07:00 and 13:00 on November 11,
for about 48 hours you will not be able to see the information relating to your order in the My account / Track my order.
We would like to inform you that the order will still be processed and shipped to its destination.

Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you!

Can I exchange a product purchased in store?

You have 30 days to exchange a product purchased in store for another item of the same value. The product must nonetheless be complete, unused and any packaging must be intact. To exchange it, please visit the store where you purchased the item, or any store within your country, bringing both product and receipt with you.

We cannot offer exchanges for opened products and items without a receipt.

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