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#weareopen

#weareopen

Covid-19 FAQ

1. Will my order be delayed?
Due to high volumes and distancing requirements resulting in reduced staffing, we are currently experiencing delays.
If you want to track your order’s status, you can do so by either logging into My Account if you are already registered or inserting your order number and email address on our Track Your Order page.


2. What if I place an order with express shipment?
Delays also apply to express shipping, so please count on the stated express shipping timeframe plus the delay.
If you want to track your order’s status, you can do so by either logging into My Account if you are already registered or inserting your order number and email address on our Track Your Order page.


3. Are you accepting online returns?
We are still accepting returns for online orders as per our standard policy.
If you would like to return an item ordered online, you can refer to the Returns and Refunds page on our Help Center.


4. What do you do with returned items?
Returned items are destroyed to ensure safety.  While we actively believe in and work on sustainability, we must first ensure our customers’ health and welfare.


5. Is it safe to receive an order?
Our logistics partners are taking all regulated precautions to ensure the health and safety of employees and customers, including following distancing guidelines and ensuring proper sanitization.
Please also refer to the World Health Organization website for information on Coronavirus.


6. Are stores open?
Stores are starting to reopen across the world.  
You can find an up-to-date list of the stores open near you here.

 

7. What safety precautions are you taking in your stores?
In all of our stores, we are taking the necessary precautions to ensure the safety of our customers and employees, including but not limited to:

- Wearing masks or face coverings at all times
- Maintaining the required minimum distances, which could mean limiting the number of shoppers present in store at any given time
- Temporary suspension of makeup application
- Product testing with store staff assistance only
- In-store hand sanitizer availability

Of course, we are respecting local regulations and recommend that you check with your local authorities to make sure that you are informed before visiting.

Discover now our Safety Measures >

Dear Customer,
If you placed an order on our online shop before 19 March 2020, you can monitor the deliver time through the tracking number of the courier that was sent to you.

If you made an order on our online shop on or after 7 April 2020, please note that deliveries may be subject to delays to allow shipping companies to prioritise the delivery of essential goods in accordance with current legislation.

KIKO MILANO

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Returns
The right of withdrawal has been extended until further notice, with regard to the re-opening of non-essential services determined by each individual state.