Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us.
One of our operators will answer you as soon as possible. Thank you!

Hello , how can we help you?

Back to Technical Assistance

Why is the “scan & see” function not working?

Scanning the Barcode on products requires a smartphone camera with auto-focus mode enabled. Scanning can be challenging in certain lighting conditions. Try scanning the code with the product resting on a steady surface and check the Barcode for signs of damage.

Did you find our response helpful?

Related topics

What should I do if the app cannot find my location in the “stores” section?
Why are some of the app sections slow and inaccessible?

Help us help you with targeted assistance

Top