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Why is the “scan & see” function not working?
Scanning the Barcode on products requires a smartphone camera with auto-focus mode enabled. Scanning can be challenging in certain lighting conditions. Try scanning the code with the product resting on a steady surface and check the Barcode for signs of damage.
Related topics
- What should I do if the app cannot find my location in the “stores” section?
- Why are some of the app sections slow and inaccessible?
© KIKO UK Limited - Mutual House, 70 Conduit Street, Mayfair, London. VAT number: GB 111 10 99 68
© KIKO UK Limited - Mutual House, 70 Conduit Street, Mayfair, London. VAT number: GB 111 10 99 68
