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Hello , how can we help you?

Dear customer, if you have completed an order between 07:00 and 13:00 on November 11,
for about 48 hours you will not be able to see the information relating to your order in the My account / Track my order.
We would like to inform you that the order will still be processed and shipped to its destination.


Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you

I have forgotten my password to access the website; what can I do?

Don’t worry, creating a new password is easy:  Click on Forgotten your password?, enter the e-mail address used to register on the website and click on “Send e-mail”. You will then receive an e-mail containing a new password. For security purposes, we recommend that you change the password received from your KIKO Account immediately. If you are having trouble finding the e-mail containing your new password, please check your SPAM folder.

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