Hello , how can we help you?
Dear customer, if you have completed an order between 07:00 and 13:00 on November 11,
for about 48 hours you will not be able to see the information relating to your order in the My account / Track my order.
We would like to inform you that the order will still be processed and shipped to its destination.
Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you
If you have a tracking number for your order, the courier will be able to provide further information on the shipping status. When placing an online order, be sure to enter your telephone number alongside your shipping address. In the event of delivery problems, the courier will be able to contact you.
For further information on shipping costs and methods, please visit our help page.