Skip to main content

Hello , how can we help you?

Dear customer, if you have completed an order between 07:00 and 13:00 on November 11,
for about 48 hours you will not be able to see the information relating to your order in the My account / Track my order.
We would like to inform you that the order will still be processed and shipped to its destination.


Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you

I have purchased a faulty / damaged product in a KIKO MILANO store; what should I do?

KIKO MILANO is constantly committed to offering safe, high-quality products. However - albeit very rarely - some items may display small irregularities. If you think that you have purchased a faulty product in store, please visit the store of purchase, bringing both product and receipt with you. Our sales personnel will assess the defect and inform our Quality Control department of the problem. In the event that the product is deemed defective, our personnel will be happy to exchange the product for another item of the same value.

Help us help you with targeted assistance