Hello , how can we help you?
Dear customer, if you have completed an order between 07:00 and 13:00 on November 11,
for about 48 hours you will not be able to see the information relating to your order in the My account / Track my order.
We would like to inform you that the order will still be processed and shipped to its destination.
Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you
Cosmetic products are developed and made to last the time necessary for their effective and safe use. Their duration, before and after opening, is in fact verified by means of specific tests.
In order to ensure the proper preservation of your cosmetic products, we recommend following these simple indications:
- Always read the label: pay attention to the precautions for use and product preservation.
- Write the date of opening on the product container and respect the expiry date or the maximum period of use after opening.
- Do not leave cosmetics in direct sunlight, close to sources of heat or in excessively hot environments (e.g. the car in the summer): they are best kept in cool places, but not in the freezer.
- Do not store cosmetics in dirty or dusty environments.
- Use sun protection products for one season only.
- Do not dilute or mix cosmetics with other products, unless expressly stated in the instructions.