Hello , how can we help you?
Dear customer, if you have completed an order between 07:00 and 13:00 on November 11,
for about 48 hours you will not be able to see the information relating to your order in the My account / Track my order.
We would like to inform you that the order will still be processed and shipped to its destination.
Do you have doubts or questions? Search in our F.A.Q. where you might already find the answers you're looking for.
Otherwise you can contact us, or write us an e-mail.
One of our operators will answer you as soon as possible. Thank you
|European Community Directives establish that if the stability of a cosmetic product exceeds 30 months, it is not mandatory to display an expiry date: this is the case for all KIKO MILANO products.
It is however necessary to indicate the PAO (Period After Opening), i.e. the duration - expressed in months - of the product following its opening. This indication is displayed on all our products, with the exception of single-use and pressurized products, as required by law.
The PAO (Period After Opening) is indicated with the same symbol in all European Union countries: an open jar displaying the useful lifespan in months - in figures and followed by the letter M - of the product after opening. The symbol is displayed on both the main container (in direct contact with the cosmetic) and, where present, on the second container (outer packaging).
Single-use products, products packaged so as to not come into contact with the external environment (such as sprays), and products with formulas boasting long-lasting properties without risk of deterioration over time, are exempt from the PAO indication.